At Safespress Logistics, we strive to provide reliable and transparent services. Since logistics involves pre-planned scheduling, vehicle allocation, and labor mobilization, the following policy applies to cancellations and refunds:
1. Cancellation Policy
- Before Pickup: You may cancel your booking up to 24 hours before the scheduled pickup time for a full refund of any advance payment.
- Late Cancellation: Cancellations made less than 24 hours before the scheduled pickup will incur a cancellation fee (usually 10-20% of the quote) to cover administrative and mobilization costs.
- After Vehicle Arrival: Once our vehicle reaches the pickup location, the booking cannot be cancelled without a “Dry Run” fee.
2. Refund Eligibility
- Service Failure: If we fail to provide the vehicle or start the service on the scheduled date due to internal issues, a 100% refund of the advance will be processed.
- Overpayment: Any excess payment made due to calculation errors or weight revisions will be refunded within 7 working days.
- Damage Claims: Refunds are not automatically granted for damaged goods; these are handled through our Transit Insurance claim process.
3. Non-Refundable Items
- Charges for packing materials already used at the time of cancellation.
- Government taxes, GST, and insurance premiums once the policy/transit has been initiated.
- Convenience fees or platform processing fees.
4. Refund Process
- All refund requests must be sent to safespresslogistics@gmail.com with your booking ID.
- Approved refunds will be credited back to the original payment source (Bank Account/UPI) within 5 to 7 business days.
Service Modification
If you wish to reschedule your shifting or B2B shipment, please notify us 48 hours in advance. We will accommodate one rescheduling request free of charge, subject to vehicle availability.